Shipping policy

Last updated: October 16, 2026

Where we ship

We ship to the contiguous United States, including Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, military addresses, or international destinations.

Shipping cost

Standard shipping to an eligible contiguous-U.S. address is included in our product prices. Any applicable sales tax is shown at checkout.

Processing and delivery estimates

Products ship from our fulfillment partners. Processing time and carrier transit time are separate and vary by item. Review item-specific estimates and the information shown at checkout. Carrier transit estimates are not guaranteed delivery dates.

If we cannot ship within a stated shipment timeframe, we will notify you, provide an updated estimate, and explain your option to cancel unshipped items for a refund rather than wait.

Tracking and separate packages

When an item ships, we send a shipping confirmation with tracking information. Items may ship separately from different fulfillment locations and arrive on different days. Use each shipment’s tracking link or sign in to your orders at https://account.nuvoroost.com.

A new tracking number may take time to show its first carrier scan.

Address changes and delivery problems

Check your delivery address before placing an order. Contact us promptly if you need a correction; changes may not be possible after processing begins.

For a missing, delayed, damaged, or incorrect shipment, email support@nuvoroost.com with your order number. Check all shipment links when an order contains multiple packages.

For return instructions, visit https://nuvoroost.com/policies/refund-policy.